3078. Hon Alison Xamon to the Leader of the House representing the Minister for Community Services:
How many calls were received by Entrypoint Perth in:
(a) January 2019;
(b) February 2019;
(c) March 2019;
(d) April 2019;
(e) May 2019;
(f) June 2019;
(g) July 2019;
(h) August 2019;
(i) September 2019;
(j) October 2019;
(k) November 2019;
(l) December 2019;
(m) January 2020;
(n) February 2020;
(o) March 2020;
(p) April 2020;
(q) May 2020;
(r) June 2020; and
(s) July 2020?
Hon Sue Ellery replied:
(a)–(s) Contacts with Housing Assessment and Referral Service (Entrypoint) – January 2019 to July 2020
|
Period |
Initial Contact |
Telephone Call |
|
(a) January 2019 |
1136 |
Data not available |
|
(b) February 2019 |
1066 |
Data not available |
|
(c) March 2019 |
1112 |
Data not available |
|
(d) April 2019 |
1040 |
Data not available |
|
(e) May 2019 |
1044 |
Data not available |
|
(f) June 2019 |
895 |
Data not available |
|
(g) July 2019 |
1009 |
Data not available |
|
(h) August 2019 |
1168 |
Data not available |
|
(i) September 2019 |
1059 | Data not available |
|
(j) October 2019 |
1241 | 1629 |
|
(k) November 2019 |
1107 | 1389 |
|
(l) December 2019 |
1091 | 1399 |
|
(m) January 2020 |
1225 | 1520 |
|
(n) February 2020 |
1184 | 1486 |
|
(o) March 2020 |
1310 | 1543 |
|
(p) April 2020 |
1089 | 1406 |
|
(q) May 2020 |
863 | 1166 |
|
(r) June 2020 |
881 | 1075 |
|
(s) July 2020 |
844 | 1020 |
Initial Contact reflects each person who has contacted Entrypoint Perth within each individual month, and excludes repeat contacts made by the same individual, unless the repeated contact was made in a different month. Initial Contact includes phone calls, online enquiries, message bank, in person contact, formal referral, and third-party contacts.
Telephone calls includes all answered calls, and excludes calls that went to voicemail, abandoned calls, or out of hours calls.
Following an upgrade to the Entrypoint telephone system, details of the number of calls received by Entrypoint are now available from October 2019. This data was not previously available.
Any Initial Contact may generate several phone calls to liaise with and update the client and coordinate supports with third party services.