State funding top-up urgently needed as more than half of calls to Kids Helpline go unanswered
Greens spokesperson for Chid Protection Hon Alison Xamon MLC has called on the Government to urgently top-up funding for Kids Helpline, since she revealed more than half of phone calls to and attempted web-chats with the essential counselling service went unanswered.
Ms Xamon said she was very concerned to learn through questions in Parliament that 58% of phone contacts and 58% of attempted web-chats were not answered in 2019-20 – with the phone call no-answer rate up 2% on the previous financial year.